ITSM.tools: Why Continual Improvement Needs Experience Data

This article featured as a guest post on the ITSM.tools website.

Continual Improvement
July 29, 2021

This article explains how experience data can be employed not only to measure outcomes and value, but also to highlight issues, better understand the root causes, and help construct the required solutions.

To find out more visit the ITSM.tools website to read the full article:

https://itsm.tools/continual-improvement-needs-experience-data/

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