SITS Insight: 80% of the Employee Lost Productivity Caused by IT Support Comes from Just 12.6% of Tickets

This article featured as a guest post on the SITS Insight website.

Remote Work
October 31, 2022

The latest insights from our Global IT Experience Benchmark data shows that 68.6% of tickets account for just 6% of employee perceived lost productivity.

This article shares more details on this lost-productivity disparity and what this means.

Visit the SITS Insight website to read the full article:

https://www.servicedeskshow.com/blog-spot/80-of-the-employee-lost-productivity-caused-by-it-support-comes-from-just-12-6-of-tickets/

Related content

The Value of Employee Experience

03.05.2022

SITS Insight: The Value of Experience Data to Continual Improvement

This blog explains how experience data is useful when measuring outcomes (or value) and recognising the issues ...

Read more >
CIO Influence

09.03.2023

CIO Influence: The Latest HappySignals Experience Data Offers Valuable Insights for IT Service Providers

This article looks at the latest Global IT Experience Benchmark Report and highlights some of the key experience ...

Read more >

Leave a comment