SITS Insight: 80% of the Employee Lost Productivity Caused by IT Support Comes from Just 12.6% of Tickets

The latest insights from our Global IT Experience Benchmark data shows that 68.6% of tickets account for just 6% of employee perceived lost productivity.

This article shares more details on this lost-productivity disparity and what this means.

Visit the SITS Insight website to read the full article:

https://www.servicedeskshow.com/blog-spot/80-of-the-employee-lost-productivity-caused-by-it-support-comes-from-just-12-6-of-tickets/