SDI: Why Your Digital Transformation Needs XLAs

To succeed with digital transformation, your IT department not only needs to add new or improved technological capabilities but also needs to:

• Be end-user (or employee)-centric
• Make the right improvements in the right places
• Motivate IT staff to deliver better experiences and outcomes
• Make its performance measurement effective, including identifying and remedying both old and new issues.

To find out more visit the SDI website to read the full article:

https://www.servicedeskinstitute.com/why-your-digital-transformation-needs-xlas/