Enterprise Service Management is Supported

The HappySignals Platform allows your organization to expand Experience Management beyond IT by measuring the experiences in any business service that leverages your corporate IT service management (ITSM) platform. The use of XLA targets for non-IT Services allow a Human-Centric approach to work optimization.

Human-Centric ESM

The HappySignals Platform supports Enterprise Service Management (ESM) strategies, understanding the employee experience in your organization’s business services, like human resources (HR), finance, and facilities.

Bringing XLAs into business services has never been easier; you pick the service and make a target for it.

Our embedded artificial intelligence (AI) capabilities help with the hard work of reading, categorizing, and understanding the underlying sources of employee frustration and productivity loss by using our Happiness Score™ and your company's operational data combined with people data.

All the other standard HappySignals Platform features support ESM as well. The ITXM Framework™ is not IT-specific and works perfectly in any business service area.

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Humans are the best sensors

Only humans can experience things. Processes and technology contribute to the experience, but the experience is ultimately what the employee perceives.

In business services, it's essential to understand where and how employees' time is wasted and the sources of frustration so that the internal service provider can focus on improving the right things and contribute to employee productivity gains.

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