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aption><image:title>HappySignalsITExperienceBenchmark34</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/2023-13-80-lost-time-from-incidents.png</image:loc><image:caption>20231380losttimefromincidents</image:caption><image:title>20231380losttimefromincidents</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/H12023-Global%20IT%20Experience%20Benchmark_Webinar%20Presentation.png</image:loc><image:caption>H12023GlobalITExperienceBenchmarkWebinarPresentation</image:caption><image:title>H12023GlobalITExperienceBenchmarkWebinarPresentation</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H1%202023/Customer-graph-12m-first-year-Benchmark-H1-2023.png</image:loc><image:caption>Customergraph12mfirstyearBenchmarkH12023</image:caption><image:title>Customergraph12mfirstyearBenchmarkH12023</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2023%20Global%20IT%20Experience%20Benchmark/HappySignals-IT-Experience-Benchmark-7.png</image:loc><image:caption>HappySignalsITExperienceBenchmark7</image:caption><image:title>HappySignalsITExperienceBenchmark7</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/2023-Global-IT-Experience-Benchmark-Report-Download.png</image:loc><image:caption>2023GlobalITExperienceBenchmarkReportDownload</image:caption><image:title>2023GlobalITExperienceBenchmarkReportDownload</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Chapter_3_HSReport.png</image:loc><image:caption>Chapter3HSReport</image:caption><image:title>Chapter3HSReport</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/Benchmark%20Report%20H1%202023/H1_23_Global_IT_Experience_Benchmark-Response-rate-varies-between-countries.png</image:loc><image:caption>H123GlobalITExperienceBenchmarkResponseratevariesbetweencountries</image:caption><image:title>H123GlobalITExperienceBenchmarkResponseratevariesbetweencountries</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/happysignals-global-it-benchmark-hero%20(1).png</image:loc><image:caption>happysignalsglobalitbenchmarkhero1</image:caption><image:title>happysignalsglobalitbenchmarkhero1</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2023%20Global%20IT%20Experience%20Benchmark/HappySignals-IT-Experience-Benchmark-17.png</image:loc><image:caption>HappySignalsITExperienceBenchmark17</image:caption><image:title>HappySignalsITExperienceBenchmark17</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20IT%20Experience%20Benchmark%20Report%20Full%20Year%202023%20-%20%20Featured%20Image.png</image:loc><image:caption>GlobalITExperienceBenchmarkReportFullYear2023FeaturedImage</image:caption><image:title>GlobalITExperienceBenchmarkReportFullYear2023FeaturedImage</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2023%20Global%20IT%20Experience%20Benchmark/Slide15.png</image:loc><image:caption>Slide15</image:caption><image:title>Slide15</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Chapter_5_HSReport.png</image:loc><image:caption>Chapter5HSReport</image:caption><image:title>Chapter5HSReport</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/h22023-global%20it%20experience%20benchmark.png</image:loc><image:caption>BenchmarkscoresforinternalITExperienceamongHappySignalscustomers</image:caption><image:title>h22023globalitexperiencebenchmark</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Chapter_2_HSReport.png</image:loc><image:caption>Chapter2HSReport</image:caption><image:title>Chapter2HSReport</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2023%20Global%20IT%20Experience%20Benchmark/New%20Tinified/HappySignals-IT-Experience-Benchmark-10.png</image:loc><image:caption>HappySignalsITExperienceBenchmark10</image:caption><image:title>HappySignalsITExperienceBenchmark10</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Global%20Benchmark%20Report/2023%20Global%20IT%20Experience%20Benchmark/New%20Tinified/HappySignals-IT-Experience-Benchmark-37.png</image:loc><image:caption>HappySignalsITExperienceBenchmark37</image:caption><image:title>HappySignalsITExperienceBenchmark37</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Chapter_4_HSReport.png</image:loc><image:caption>Chapter4HSReport</image:caption><image:title>Chapter4HSReport</image:title></image:image><image:image><image:loc>https://www.happysignals.com/hubfs/Gl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video that explains how we work with HappySignals to help customers kickstart an Experience Management program and use the end-user IT experience data to identify process improvement areas.</video:title><video:description>This video that explains how we work with HappySignals to help customers kickstart an Experience Management program and use the end-user IT experience data to identify process improvement areas.</video:description><video:content_loc>https://www.happysignals.com/hubfs/CTMS%20turning_it_experience_data_into_happier_and_more_productive_end-users%20(1080p).mp4</video:content_loc><video:duration>177</video:duration><video:requires_subscription>no</video:requires_subscription><video:live>no</video:live><video:tag>IT Experience 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ITSM Maturity to Measurable Experience Impact</video:title><video:description>In today’s workplace, productivity, employee satisfaction, and innovation depend on understanding how people actually experience IT and services. The old way of measuring IT success—through SLAs alone—is no longer enough.

It’s time to look beyond the traditional metrics and understand the real experiences behind the tickets, as SLA's don’t tell the full story.

Join HappySignals, Halo and XLABS for an insightful session, 'From ITSM Maturity to Measurable Experience Impact' and explore the real-world benefits of a human-focused approach to 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