Response Rates Ranging from 25% to 55%
Email survey is sent to employees once their ticket is resolved. Employees are asked to rate their service experience by simply clicking a number 1-10 in that email.
Fast Deployment, Ready Made Surveys
After clicking a score, the employee’s browser opens and they are asked to answer a short, one-page survey about their experience. HappySignals includes predefined surveys for the main service management processes. Surveys are available in more than 20 languages. At this point we ask about lost worktime.
Highlights the Business Value of ITSM
Users can click whatever category item they are interested in, to find out what is causing problems in that area. This process helps to identify and prioritise development needs and justify IT spend.
Instant Feedback to Service Desks
Service Desk Agents get instant feedback from Employees to their screen in ITSM tool. Typically 75% of this feedback is positive. This helps to motivate agents and it also encourages continuous learning. All feedback data is also saved to ServiceNow, BMC Remedy, Cherwell or other ITSM tool.
Making Service Performance Transparent to Everyone
Info screens allow organisations to make employee experience trends, the latest comments and other key data visible within a work environment via physical displays.
All customers’ feedback data is collated to form the Happiness Score™. In addition to the overall score, HappySignals calculates benchmark for:
3. Service Channels
4. IT Support Behavioral Profiles
To calculate the business case for your organisation please use the slider to select the number of people you employ. Then enter your estimate of the internal hourly cost per employee.
Book an online meeting now
Take just 25 minutes of your time to talk with us about how we can save countless hours of your people’s time. That’s all that’s needed to start the ball rolling and you can pick the time that best suits you.
Questions & Answers
- Which languages are supported?
Employee surveys are already available in over dozen languages including: English (en), Finnish (fi), Swedish (sv), German (de), Russian (ru), Estonian (et), Norwegian (no), Danish (dk), Latvian (lv), Lithuanian (lt), Slovak (sk), Polish (pl), Czech (cs).
If you language is missing, don’t worry! We can add it during your HappySignals rollout.
- Can I connect to ITSM system X?
We support few ITSM systems as 2-way integration (listed above), but others we can support in 1-way manner. This means that data is not coming back to your system, but you can use our analytics service and connect any system that supports HTML emails. You can connect multiple source systems to HappySignals and have all your data in one view.
- Can I customize the survey?
No. Because it’s waste of your time. We’ve designed the survey together with actual employees of multiple large enterprises and we’ve proven the survey works. We recommend you spend your time on analysing the results and making changes that increase happiness. After all, that’s why you’re here!