Greatly increase your feedback volumes
“I was initially skeptical of HappySignals’ claimed response rate, but having had HappySignals installed for almost a year now, we have seen the response rate at around 40% month on month and sometimes reaching 45%.”
Andy Checkley, DirectorPöyry, UK
Survey designed with employees
Predefined survey forms for most common service management processes, means that you don’t have to spend your time re-inventing the wheel. This approach allows you to compare your results against different companies or between departments like IT, HR and Finance.
Measure productivity and make happiness meaningful
Your CFO doesn’t buy happiness? That’s why we correlate it to money.
Follow employee experience in realtime
Accessible anywhere and mobile ready. We use Microsoft Azure for security and scalability, but do not create any personal data records, so your data is GDPR compliant.
Data back to your system
Two-way integration available for selected ITSM tools, brings the data back to your system for reporting and agent engagement purposes.
“With HappySignals it’s now all integrated into ServiceNow, so we get a single view of employee experience.”
Dan Morgan, IT Operations Director Nuffield Health, UK
Connect your employee and service desk agent
“Agents talk about it more, they make fun about it and say ‘look I got this score, I’ll call the employee and ask what is the problem. Direct feedback to agents is very beneficial for us.”
Jakob Kolding Jensen,Topdanmark Forsikring A/S,Denmark
Keep employee experience in people's minds
Info screens allow you to put employee experience trends, latest comments and other key figures physically visible into your office environments. Changing the culture to really follow experience data is otherwise very difficult.
Questions & Answers
- Which languages are supported?
Employee surveys are already available in over dozen languages including: English (en), Finnish (fi), Swedish (sv), German (de), Russian (ru), Estonian (et), Norwegian (no), Danish (dk), Latvian (lv), Lithuanian (lt), Slovak (sk), Polish (pl), Czech (cs).
If you language is missing, don’t worry! We can add it during your HappySignals rollout.
- Can I connect to ITSM system X?
We support few ITSM systems as 2-way integration (listed above), but others we can support in 1-way manner. This means that data is not coming back to your system, but you can use our analytics service and connect any system that supports HTML emails. You can connect multiple source systems to HappySignals and have all your data in one view.
- Can I customize the survey?
No. Because it’s waste of your time. We’ve designed the survey together with actual employees of multiple large enterprises and we’ve proven the survey works. We recommend you spend your time on analysing the results and making changes that increase happiness. After all, that’s why you’re here!