Create a Common Focus for all of IT

Having many different KPIs distracts IT from what matters to end users. Use HappySignals to align everyone in IT around the goal of delivering a great end user experience.

Talk to an Expert

Book a session with our ITXM™ Lead, Sakari Kyrö, to learn how to create a common focus for all of IT.

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A common focus for IT teams starts with a common goal

One thing about IT that remains constant regardless of how processes and technology change is the importance of providing an excellent experience for end-users. That's a common goal that everyone in IT can focus on, regardless of their role or responsibility.

HappySignals uses Happiness Score™ to measure and quantify the end user experience with IT. It comprises three key metrics tailored for internal IT – Happiness, Productivity, and Factors.

Create alignment between IT teams using these metrics to measure experiences across all IT areas. Reliably compare end-user experiences across all of IT, and understand employees' holistic IT experiences in a single view on the HappySignals platform.

Key takeaways:

A common focus is difficult to achieve with many different metrics
Happiness with IT services shows the end user's perception of value
Using standardized surveys across all of IT makes data comparable, enabling a common understanding of experience

What is in it for you?

One metric, one goal, one platform for all IT teams

Different teams often measure and evaluate IT using different metrics. Unite all of IT's efforts around how your internal end-users experience IT to improve the organization's perceptions of IT and achieve productivity gains.

HappySignals Experience Management Platform is designed with an intuitive interface for both technical and non-technical users. Now everyone can use one unified platform to drive experience in IT!

One experience metric for all internal service areas

No more juggling different metrics that tell different stories about the end-user experience. Use HappySignals to establish a common focus across all service areas.

With a continuous stream of experience data in the HappySignals platform and effortless real-time reporting, you can spend time coaching teams to deliver better experiences rather than building custom reports.

A shared focus for team members and vendors

HappySignals helps you to understand which service improvements will make end-users happier and more productive. Sharing access to the platform allows you to align teams and vendors around an Experience focus.

Drive improvement initiatives more proactively, as having real-time experience data helps you show the tangible impact your service improvements have had (and will have) on end-users.

Forget SLA-games and focus on end-user experience

Managing the service desk becomes easier for you when all agents align around the goal of delivering great experiences to end-users. Support services consistently get the highest ratings across all IT areas when service agents focus on end-user happiness.

Service desks using HappySignals have outperformed their SLA-focused counterparts, winning awards and getting recognition as valued colleagues by businesses.

One metric, one goal, one platform for all IT teams

One experience metric for all internal service areas

No more juggling different metrics that tell different stories about the end-user experience. Use HappySignals to establish a common focus across all service areas.

A shared focus for team members and vendors

Drive improvement initiatives more proactively, as having real-time experience data helps you show the tangible impact your service improvements have had (and will have) on end-users.

Forget SLA-games and focus on end-user experience

Service desks using HappySignals have outperformed their SLA-focused counterparts, winning awards and getting recognition as valued colleagues by businesses.

Drive all of IT from experience data

Use HappySignals to create a shared understanding of how IT supports or hinders end user Happiness and Productivity – in real-time.

With different stakeholders looking at the same experience data on a single platform, you can all agree on which IT areas are delivering poor experiences – and collaborate on improving them.

A platform everyone can use

You don't need to be a data analyst to understand experience data and discover actionable insights from it.

HappySignals' intuitive interface makes experience data visible and accessible to technical and non-technical users.

Go from a 'big picture view' to a detailed view in just a few clicks. Then focus on the areas that matter most to you, depending on your role.

Share data with all stakeholders

Openly share the real-time experience data with your IT teams, employees, and partners to build trust and collaboration.

Show how different areas are progressing towards the targets and make improvement a common goal for everyone.

Drive improvements and set targets that everyone can see and track

Create and manage initiatives easily straight from the HappySignals platform. Track progress towards targets and quantify the impact on end user experience.

Set and follow experience level targets with HappySignals' built-in experience level agreement (XLA) management. Ensure your teams and partners are driven by metrics that put end-users first.

Celebrate improvements together

Everyone can see Happiness and Productivity increase in real-time as experience-driven improvements happen.

Celebrate the positive impact IT has on end-users and learn from past initiatives to improve, building a human-centric IT culture over time continuously.

One platform, many solutions

Discover other HappySignals solutions for common IT challenges, or see how our Experience Management Platform works.

Schedule a Meeting with our Expert

Create a Common Focus for IT

Interested in learning more about how to create a common focus for your IT organization?
Schedule a meeting to learn more about how to align all IT stakeholders around a common goal.

You'll learn:

Why end-user experience matters
The benefits of having a common focus for all of IT
How HappySignals helps you to align all IT stakeholders around the goal of delivering a great end-user experience

Book a session with our ITXM Lead, Sakari Kyrö, to learn more about how HappySignals helps you align all of IT around the same objectives.