»Product

»Product

Platform Overview

HappySignals
IT Experience Management Platform

HappySignals brings data together to help you understand, measure, and improve employee IT experience.

Download Product Overview

More than surveys. Much, much more.

But it starts with surveys anyway, so we have the data for the analytics.

  • Smart, automated survey delivery with built-in safeguards against survey fatigue.
  • Available in 37 languages, with open-text feedback translation.
  • Continuous data flow: instead of sending surveys once a year, they are distributed throughout the year, so you get consistent batches of data every day.
 

 

 

 

A lot of data to analyze. No sweat though...

HappySignals Analytics helps you see how IT really feels to employees — and why. It brings experience data and operational context together in one view, so you can spot friction, understand what is causing it, and decide what to improve first. It helps turn feedback into clear action and better IT decisions.

  • One clear view across services, channels, teams, locations, and vendors
  • Real reasons behind the score with comments, AI summaries, and trend data
  • Experience by user segment, so you can see where different groups struggle
  • Lost-time and business impact insights to help prioritize what matters most

<p style="text-align: center;">Learn more about analytics</p>

See the story behind the score

...AI analyzes it for you

We know, it’s A LOT of data. And sometimes it’s hard to focus on what’s really important. AI features in the platform make your everyday analytics much easier:

  • AI summaries of open feedback, so you can see the main themes at a glance.
  • Topics of main sources of employees frustration: know where to focus, fast.
  • Instant data explanations to help interpret results and trends.
  • Mention detection, so you can spot when team members are praised in feedback.

 

<p style="text-align: center;">Learn more about AI features</p>

 

 

Sharing and reporting in seconds

Turn your experience data into something people can understand and use. It makes it easier to share the current state of IT with stakeholders, support decisions with real-time data, and keep experience visible across the organization:

  • Easy-to-share reports for teams, leaders, and stakeholder meetings.
  • Live Screens to make feedback visible across the company.
  • Tools to close the feedback loop and show employees what has improved.

<p style="text-align: center;">Learn more about Reports</p>

See HappySignals in action

Great IT decisions don’t come from gut feelings—they come from understanding how to create value for employees. HappySignals converts end-user emotions into actionable insights, enabling IT leaders to measure, prove, and enhance their impact.

By making human-centric, experience-driven choices, IT can drive business success, boost productivity, and create a workplace where technology truly empowers people.

 

Watch Platform Demo

 

Download Product Overview

Get your pdf-summary of the HappySignals ITXM Platform

In case you're wondering

The HappySignals ITXM Platform helps organizations measure, understand, share, and improve employee experience across IT. It brings experience data and operational context together in one place, so teams can see what employees feel, where time is lost, and what to improve first.

Group 1982249866
You can measure experience across many IT touchpoints, including ticket-based services, overall IT, enterprise applications, laptops and computers, mobile devices, collaboration with IT, office environment, remote work, and the service portal. The platform uses both ticket-based and proactive surveys to build a continuous view of employee experience.
Group 1982249866
The platform helps you drill down from the big picture into the areas that matter most, such as services, locations, channels, time periods, and vendors. It also helps teams understand the reasons behind ratings with feedback analysis, so improvement work is based on real employee experience, not guesswork.
Group 1982249866
HappySignals makes experience data easy to share through automated reporting, live screens, and real-time feedback views. This helps IT teams, partners, and business stakeholders stay aligned around the same picture and the same improvement priorities.
Group 1982249866
The platform helps teams move from insight to action with improvement initiatives, built-in XLA management, and productivity measurement. This makes it easier to track progress, focus resources where they matter most, and show the impact of IT improvements over time.
Group 1982249866
HappySignals gives you a continuous stream of experience data instead of a one-time annual snapshot. That means you can see changes as they happen, react faster, and make decisions based on current employee experience.
Group 1982249866

Ready to drive Experience Management in your organization?

Let's talk!


Book a 30-min meeting to discuss your challenges and how Experience Management can help.

Book a Demo
See how HappySignals Platform works

Watch Demo
HappySignals Platform

Ready to get started?

Contact Sales

Contact Sales