Bridging the Gap Between HR and IT

How can you respond to modern employee happiness requirements? A good starting point is collaborating more with IT. HappySignals delivers data that matters to both.

Data-driven employee experience improvement at your fingertips

The next step in employee experience development is shaping how the employee feels. According to recent Gartner data*, only 13% of employees are fully satisfied with their experience. The conclusions further state that organizations that effectively shape feelings instead of individual experiences can achieve much greater ROI in HR.

This can be achieved by collaborating with IT to collect data that paints a better picture of what's happening. We deliver data that measures more than just service experience completions. HappySignals uses Happiness Score™ to measure and quantify end-user experience with IT. The scoring comprises three metrics: Happiness, Productivity, and Factors. We've seen the reporting drive better collaboration between HR and IT.

HR, like any internal department, must justify its investments adequately. Having data that measures employee happiness and productivity can help prove the ROI of HR but, more importantly, improve the whole organization and alleviate frustration.

*Gartner 2021 Research

Key takeaways:

Employee happiness is increasingly important, and it needs to be measured right
Measuring also minor changes in employee happiness and productivity can have significant effects
The ROI of ideas from HR to IT has been difficult to prove until now

What is in it for you?

Measure the true value and ROI of HR-related IT activities

Many HR leaders are now heavily investing in employee experience improvements and evolving the role of HR. The way employee experience is measured should evolve, too. Measure not just employee happiness but productivity and factors around it. HappySignals integrates directly with some of the top employee experience platforms, such as ServiceNow, completing the measurement of people analytics and delivering an integrated solution with IT.

One Experience Metric for all internal Service Areas

No more juggling different metrics that tell different stories about the end-user experience. Use HappySignals to establish a common focus across all service areas.

With a continuous stream of experience data in the HappySignals platform and effortless real-time reporting, you can spend time coaching teams to deliver better experiences rather than building custom reports.

Employee happiness is key for long-term change

What if you could relieve the frustration and improve employees' productivity while improving your relationship with IT? -An essential collaboration within the future of employee experience. HappySignals is at its best when revealing challenges simply and not just reporting numbers. Let advanced data open up essential discussions within your organization and tackle challenges between departments and between teams together.

Measure the true value and ROI of HR-related IT activities

One Experience Metric for all internal Service Areas

No more juggling different metrics that tell different stories about the end-user experience. Use HappySignals to establish a common focus across all service areas.

Employee happiness is key for long-term change

A platform everyone can use

You don't need to be a data analyst to understand experience data and discover actionable insights from it.

HappySignals' intuitive interface makes experience data visible and accessible to technical and non-technical users.

Go from a 'big picture view' to a detailed view in a few clicks, and focus on the areas that matter most to you, depending on your role.

Share data with all stakeholders

Openly share the real-time experience data with your IT teams, employees, and partners to build trust and collaboration.

Show how different areas are progressing towards the targets and make improvement a common goal for everyone.

Set Experience Targets that everyone can see and track

Set common targets to drive experience improvements easily on the HappySignals platform.

Easily set global or specific targets for different services and adjust them up or down to suit your organization's changing goals and needs.

Celebrate improvements together

Everyone can see Happiness and Productivity increase in real-time as experience-driven improvements occur.

Celebrate the positive impact IT has on end-users and learn from past initiatives to improve, building a human-centric IT culture over time continuously.