Why use HappySignals with ServiceNow ITSM

Use HappySignals with ServiceNow ITSM to get more IT experience data, easier sensemaking and higher rate of success with continual improvement initiatives.

Talk to an Expert

Book a session with our VP of Solution Consulting to learn how HappySignals integrates with ServiceNow.

juha-pekka-lehtonen-happysignals-2x3-ratio

No long integration projects

Get up and running with HappySignals in 2-3 days to get insights from experience data combined with your operational data in ServiceNow.

Ticket-based IT Experience

Manage experiences with IT Incidents and Requests, and other Enterprise Service Areas that your organization uses ServiceNow for.

Get the Ticket-based IT Experience App for ServiceNow >

Proactive IT Experience

Manage experiences with seven Proactive IT areas – Enterprise Applications, Laptops and Computers, Remote Work, and more!

Get the Proactive IT Experience App for ServiceNow >

Service Portal IT Experience

Measure portal experiences while end-users are using it – with in-portal surveys. Improve your Service Portal based on data.

Get the Service Portal IT Experience App for ServiceNow >

+30% better IT Experience for our customers

Enterprises that combine ServiceNow ITSM with HappySignals IT Experience Management Platform have been able to make an average 30% improvement in end-user IT Experience.

Instant feedback loop widgets for Service Desk teams

Enable Service Desk teams, managers and Service Owners to see real-time feedback about end-user experience and productivity across IT touchpoints.

Find out how >

Improve IT touchpoints in ServiceNow with experience data

No more gut feelings! With real-time data from HappySignals, develop the channels and IT areas that most affect end-user happiness and productivity.

Watch a 3-min demo >

Optimize your use
of ServiceNow automation capabilities

Make data-driven decisions about which processes to automate. Use ServiceNow Flow Designer to automate tasks in response to real-time end-user feedback from HappySignals.

Check out practical examples >

Purpose-built for ServiceNow, certified and ready to go

Our fast and easy installation and integration allow you to see benefits in days, not months. We support you in every step of implementation, so you can focus on improving experiences for end-users.

Built for Enterprises

HappySignals easily integrates with ServiceNow and other trusted ITSM tools.
Get in touch to discuss how you can maximize your ITSM investment with HappySignals.

Available Features	ServiceNow	Freshservice	Ivanti Neurons	BMC Helix	Jira Cloud
Ticket-based Surveys	•	•	•	•	•
Proactive Surveys	•		•
In-Portal Surveys	•
Surveys via Email	•	•	•	•	•
Surveys via Microsoft Teams	•
Surveys via Slack	•
Instant Feedback Loop	•	•	•	•	•
Agent View	•	•	•	•
Use HappySignals Data in Reporting and Dashboards	•	•	•	•
Connect via API	•	•	•	•
Platform-specific
Flow Designer	•
Native Configurator	•	•	•	•
Support Notifications	•
Certified App available in App Store	•

Customers using ServiceNow

Learn how our customers with ServiceNow have made an average 30% improvement in experience by using HappySignals for IT Experience.

"When switching from ServiceNow surveys to HappySignals, our response rate went from 8% to 25%."

– Jesper Hansen, Region Midtjylland

"Using Experience data transparently with our IT Service provider led to a lasting +70% increase in IT Happiness"

– Marte Thorbjørnsen Reid, Wilhelmsen

"Since using HappySignals, end-users report losing -57% less time with IT incidents."

– Dr. Ozan Acar, Ahlstrom

Learn more about HappySignals and ServiceNow

Discover more valuable content from our Learning Center

From Signals to Action with ServiceNow

90 minutes

Don't make this mistake with your new ServiceNow platform!

15 minutes

Webinar: Experience Management for ServiceNow

60 minutes

Learning Center

Talk to an Expert about Your Environment

Experience Management for ServiceNow

Use HappySignals with ServiceNow ITSM to manage end-user experiences, drive data-driven IT decision-making, and get the most out of your ServiceNow investment.

You'll learn why our customers love the:

Research-backed method to 25% response rates without survey fatigue
Leading usability for drill-down analytics with experience data that maps to your operational data in ServiceNow
Ability to see and show the end-user perceived value of ServiceNow improvements

Talk to our VP of Solution Consulting, Juha-Pekka Lehtonen, to explore the potential of HappySignals in your particular environment, be it out-of-the-box, customised, dedicated or shared.